GetThere
Statement of Privacy Practices Regarding Traveler Information
Effective December 31st, 2019
We respect your privacy rights
GetThere L.P., a Delaware, United States general partnership, and its affiliates (collectively, “GetThere”, “us”, “we” or “our”) provides tools for corporate travel and online booking. GetThere recognizes the importance of protecting your personal information collected from our corporate clients and their employees, independent contractors and other guests (“business travelers”). This Privacy Statement describes the personal information that we collect, and how that information may be used or disclosed by us in order to provide our services. Please note that we may update and amend this Privacy Statement from time to time.
Information we Collect
Based on our agreements, GetThere obtains personal information from or on behalf of your employer, business partner, travel agency or travel arranger, when business travelers or travel arrangers submit data to us. Your employer, travel arranger or business partner is the controller of your personal information, and GetThere acts as a processor on their behalf. When we process personal information about you, we do so as necessary to provide the products you and your employer or travel sponsor use, to operate our business, to meet our contractual and legal obligations, to protect the security of our services, systems and customers, or to fulfill other legitimate interests as described in this Privacy Statement. If we book travel for your travel companions, we may collect similar information about them. The categories of personal information that we obtain include:
Account and profile information you, your employer or travel arranger provide to us: employer, country of residence, job title, employee identification number, name, surname, date of birth, gender, postal address, e-mail address, telephone number, credit card and payment information, travel and accommodation details, passport information, and special travel requests, such as a request for a wheelchair or a special meal, traveler preferences when provided, government-issued photo identification numbers, visa details, emergency contact information, fare and rate information, frequent flyer and loyalty card numbers, ticket number, itinerary details and information related to your requests.
Automatically collected information from your devices in connection with your online activity (including, in some cases, specific location information or information that enables us to identify you across devices). This includes, for example, your internet service provider’s address, your internet protocol or IP address, your operating system, your web browser software, the type of handheld or mobile device used to link to the web page, the language and time zone settings on your web browser, and a record of your activity or your “clickstream” while visiting GetThere.
We may use “cookies” of different types to recognize your computer. A cookie is a small text file that a website, online application, or e-mail may save to your internet browser and/or your computer’s hard drive for use in subsequent visits to the Services or other sites. See our Cookies Policy below and here.
Use of Information
We use your personal information to fulfil the following purposes in the context of performing a service for our corporate clients:
To process travel bookings;
To provide travel arrangers with access to travel information, to make and change travel reservations, to perform billing and accounting functions related to the travel, to perform internal business processes (such as testing and quality assurance), to perform and provide reporting functions for travel arrangers, and to issue tickets and other travel-related documents on behalf of travelers.
For reporting of corporate clients’ travel expenses;
For quality assurance and training purposes;
For the detection and prevention of fraudulent activities.
To manage budgets, travel policies, and relationship with our corporate clients and travel arrangers.
For communication of travel itineraries.
For compliance with our company policies and procedures, for accounting and financial purposes, to detect or prevent fraud or criminal activity, to perform, analyze and improve our business and services, to protect your property or the property of others, and as otherwise required by law.
To contact you and manage our relationship with you.
GetThere may combine personal information with information we have previously collected or with information from third parties in order to provide a better experience and improve the quality of our services.
Cross-border data transfers
To provide the GetThere Services and depending on where you travel, transfers of personal information may be made both internally between GetThere and its affiliates and joint-ventures, and externally to other third-party travel suppliers (e.g. airlines, hotels, etc.).
GetThere processes personal information on our servers, including those in the United States, and personal information may be passed to our servers located in other countries. To protect your information, personal information transfers will be made as permitted by applicable law, including where necessary being subject to appropriate contractual clauses. Regardless of where we process your information, we protect it in the manner described in this Privacy Statement.
By providing personal information to us and continuing to use the GetThere service, an individual traveler, travel agency, a corporate client, or a travel arranger on an individual traveler’s behalf, agrees that the information may be transferred and stored as described.
Disclosure of Information
Like many other corporate travel providers, in order to perform under our agreements, we may disclose your personal information to other third-party service providers:
Your employer, travel agency, business partner or travel arranger, to allow them to manage your travel needs, as well as other processors acting on their behalf;
Travel suppliers (Airlines, hotels, car rental companies, rail transport providers and other transportation suppliers);
Safety and security service providers;
Financial companies;
Governmental bodies, as permitted under applicable law;
Service providers that support our booking tool and platform and other travel service providers, such as mobile application and software developers, and vendors who provide IT support, cloud service providers, marketing and communications services, contact center service providers, training service providers, and collections agencies.
We require that these service providers to agree to process such information based on our instructions and in compliance with this Privacy Statement and any other appropriate confidentiality and security measures.
We may also process and disclose personal information as required by law, subpoena, or regulation; when requested by government or law enforcement authorities; for credit card processing, authentication, and fraud prevention; or as otherwise required or permitted by law.
We may also process and disclose personal information in the event of merger, acquisition, or any form of sale of some or all of GetThere’ s assets, in which case personal information will be among the assets transferred to the buyer.
California Privacy Rights
This section applies solely to visitors or user of the Service who reside in the State of California (“consumers” or “you”). The California Consumer Privacy Act (“CCPA”) provides consumers who are California residents with specific rights regarding the “Selling” of personal information, as it defined under CCPA. Pursuant to our agreements with your employer, travel agency, business partner or travel arranger, GetThere does not Sell and will not Sell your personal information to third parties within the meaning of CCPA.
GetThere is a service provider to employers and travel agencies who provide us with information about you or authorize our collection of information about you in order for GetThere to provide specific services. If you are a California resident, please direct any questions regarding your California Consumer Privacy Act privacy rights to them.
Cookies
GetThere uses certain cookies that allow us to serve you better and more efficiently. For more information regarding cookies and how they can be managed, please visit our Cookies Policy.
De-identified Data
Like other travel service providers, GetThere analyzes uses, discloses, and otherwise processes statistical and other aggregate benchmark data in non-personally identifiable (i.e. de-identified) form that GetThere obtains or generates in connection with its business. This data may be provided to travel suppliers and/or travel arrangers for their marketing, tracking and related business purposes. This data is used to identify trends and other activities in the travel industry.
GetThere may also use third party-tracking technologies or activities arising out of them in conjunction with its sites for analytics purposes. For further information on the use of these technologies, please refer to our Cookies Policy.
Security and Integrity
GetThere maintains reasonable measures to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration and destruction. GetThere also takes reasonable steps, to the extent reasonably possible in the context of our role as an intermediary, to keep personal information reliable for its intended use, accurate, complete and current.
Cross-border transfers
Pursuant to our agreement with your travel agency, business partner, travel arranger or employer, GetThere uses lawful mechanisms to transfer personal data from the EU to locations outside the European Economic Area (EEA), including standard contractual clauses in the form approved by the European Commission (EC).
Retention
GetThere retains personal information no longer than is necessary to comply with legal obligations and to fulfill legitimate business and compliance purposes.
Information from Minors
Individuals under the age of 18 should not use the GetThere service and submit information to us. GetThere services are not directed to minors under 16 years of age. We do not knowingly collect personal information from any minor child under 16 years of age. If you are a parent or guardian and become aware of any personally identifiable information we have collected from children under 16 without your consent, please email us at GTPrivacy@sabre.com.
EU and United Kingdom Specific Notice
These terms apply to personal information collected on behalf of or provided to GetThere by your employer, travel agency or travel arranger if you are an EU resident.
Travelers may direct any requests to access their own personal information, or any other privacy questions, to your employer, travel agency or travel arranger. For questions regarding this policy, to request this policy in another format, or if you don’t know which company the controller of your personal information is, you may contact GetThere at GTPrivacy@Sabre.com. You may also contact us to exercise your rights to access, rectify, erase your personal information, as well as to exercise your right to data portability, object to the processing of your personal information, or request we restrict our processing. In practice, travelers may first wish to contact their travel arranger, as that might be the most efficient means of addressing any issues. GetThere retains the right to use reasonable measures to authenticate the identity of any traveler that requests access to their personal information or otherwise raises any questions concerning personal information.
Effective Date: December 31st, 2019